ShieldGuard Systems LLC Privacy Policy
This privacy policy describes how ShieldGuard Systems LLC collects, uses, and protects information gathered from users of our online platform and services. We are committed to safeguarding your privacy and handling your data in a transparent manner.
Information We Collect
We collect information to provide and improve our services, which include antivirus installation and setup, malware and virus removal, security software updates and maintenance, network security scanning, firewall configuration, data backup and recovery support, remote technical assistance, proactive security monitoring, security consulting, and cybersecurity training resources.
Information you provide directly to us: This includes information you give us when you interact with our site, request services, register for an account (if applicable), contact support, or participate in surveys or promotions. The types of information collected may include details necessary to provide the requested service, contact information, and any other information you choose to share.
Information collected automatically: When you visit or use our site, we may automatically collect certain information about your device and usage. This includes your Internet Protocol (IP) address, browser type, operating system, referral URLs, pages viewed, time spent on pages, and other usage data. This information is collected through cookies, web beacons, and similar technologies.
How We Use Your Information
We use the information we collect for various purposes:
To provide, operate, and maintain our services.
To improve, personalize, and expand our services.
To understand and analyze how you use our services.
To develop new products, services, features, and functionality.
To communicate with you, either directly or through one of our partners, for customer service, to provide you with updates and other information relating to the service, and for marketing and promotional purposes.
To process your transactions and manage your service requests.
To find and prevent fraud.
To ensure the security and integrity of our site and services.
Legal Basis for Processing (For users in regions requiring this under data protection laws, such as the European Economic Area)
We process your personal data based on the following legal grounds:
Your consent: Where you have given us clear consent to process your personal data for a specific purpose.
Performance of a contract: Where processing is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract (e.g., providing the services you requested).
Compliance with a legal obligation: Where processing is necessary for compliance with a legal obligation that we are subject to.
Legitimate interests: Where processing is necessary for the purposes of the legitimate interests pursued by us or by a third party, except where such interests are overridden by your interests or fundamental rights and freedoms which require protection of personal data. These legitimate interests include improving our services, marketing our services, and ensuring the security of our operations.
Sharing Your Information
We do not sell your personal data. We may share your information with third parties only in the following circumstances:
Service Providers: We may share your information with third-party vendors and service providers who perform services on our behalf, such as hosting, data analysis, IT services, customer service, email delivery, and other similar services. These third parties are obligated to protect your information.
Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
Business Transfers: In connection with or during negotiation of any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company.
With Your Consent: We may share your information with your consent or at your direction.
Data Security
We implement reasonable technical and organizational measures designed to protect the information we collect. However, please be aware that no security measures are perfect or impenetrable, and we cannot guarantee the absolute security of your information.
Data Retention
We retain your information for as long as necessary to provide the services you have requested, for our legitimate business purposes, or as required by law. When we no longer need your information, we will securely delete or anonymize it.
Your Data Protection Rights
Depending on your location and applicable laws, you may have the following rights regarding your personal data:
The right to access: You have the right to request copies of your personal data.
The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
To exercise any of these rights, please contact us using the contact information provided below. We will respond to your request in accordance with applicable law.
International Data Transfers
Your information, including personal data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those from your jurisdiction. ShieldGuard Systems LLC is based in the United States. If you are located outside the United States and choose to provide information to us, please note that we transfer the data, including personal data, to the United States and process it there. Where required by law, we will implement appropriate safeguards for such transfers.
Children's Privacy
Our site and services are not intended for individuals under the age of 16. We do not knowingly collect personal data from children under 16. If you are a parent or guardian and believe that your child has provided us with personal data, please contact us.
Links to Other Websites
Our site may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We strongly advise you to review the privacy policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
Changes to This Privacy Policy
We may update our privacy policy from time to time. We will post the updated policy on this page and indicate at the top when it was last revised. We encourage you to review this privacy policy periodically for any changes.
Contact Us
If you have any questions about this privacy policy, please contact us by mail at:
ShieldGuard Systems LLC
450 West Peachtree Street NW
Suite 1400
Atlanta, Georgia, 30308
USA